Network/Helpdesk Administrator

FC&A is seeking a full-time Network/ Helpdesk Administrator to oversee the maintenance and support of network, telecom, and security in a mixed environment of OS X (70%) & Windows (30%). 

Main duties and responsibilities:

  • Ensure security and efficiency of IT infrastructure
  • Troubleshoot network issues quickly and efficiently
  • Procure, install, configure hardware / software
  • Set up and maintain user accounts, assign appropriate access
  • Be responsible for network data backup and restore, according to established policies
  • Provide great customer service to internal end users (at all organizational levels) and external customers/suppliers to ensure FC&A's technology meets or exceeds their needs
  • Approve / maintain software and vendor support contracts and payments
  • Stay current in knowledge of IT technology advancements and best practices
  • Manage / maintain /oversee: OS X desktop, Windows network servers (including virtual servers) and desktop OS, Apple Mail server, spam blocking, VOIP phone system, video monitoring system, time clocks, internal Wi-Fi, door access system and server, firewalls, routers, switches, desktop Windows PCs and Macs, UPS units, printers, scanners, and other related technology

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, related discipline or equivalent experience
  • Work as a team player and maintain friendly relationships with other associates
  • Work flexible hours and be on call as needed to maintain or restore availability of critical IT resources
  • Highly motivated, able to effectively prioritize and manage tasks in a dynamic environment
  • Proven resourcefulness and problem-solving abilities
  • Excellent communication skills
  • Work independently, with attention to quality and detail
  • Physical ability to lift and move IT hardware on a regular basis

Technical Experience Preferred:

  • 4 years + proven experience in Network Administration or a similar role
  • OS X server/ desktop
  • Windows Server 2008 R2 / 2012 R2
  • Windows 7 / Windows 10 desktop
  • Virtual servers (e.g. Citrix / VMware)
  • Active directory
  • Filemanker Pro Db experience (design/enhance)
Candidates will be asked to take our standard pre-employment tests. 

How to contact us:
Send or email your resume to FC&A Publishing. 
Email: human_resources@fca.com
Fax: Attn. Barbara at 770-631-4357
Mail: FC&A Publishing, 103 Clover Green, Peachtree City, GA 30269.